Attend this session to see the latest ZENworks 10 integration with everything HelpDesk®.  Also, as a bonus,  Högskolan i Borås, located in Borås, Sweden will discuss how GroupLink's® everything HelpDesk, with its key integration with GroupWise email and calendaring and eDirectory, has greatly increased efficiency for its organization.  This latest ZENworks integrations includes:

• View the ZEN asset information from within the help desk ticket (eliminates the need to call the end user to find out their computer asset number)
• Launch a remote session directly within the HelpDesk ticket using ZENworks, and automatically record that remote session in the ticket history
• Tie your ZEN assets to help desk tickets via the everything HelpDesk  to identify troubled assets and make sure they are fixed before warranty expiration

The everything HelpDesk provides your technicians with power to go mobile through a web browser, easy self-service for end user, along with essential integration with Novell technologies, making everything HelpDesk the Novell Integrated HelpDesk Solution.