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GroupLink adds ZENworks 10 integration to everything HelpDesk |
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Written by Administrator
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Thursday, 26 March 2009 |
 GroupLink
Corporation, the leader in help desk for Novell environments, announces Novell ZENworks 10 integration with everything HelpDesk ®.
The ZENworks 10 integration will add to the current integration with GroupWise
or Exchange, eDirectory or Active Directory (LDAP) and Linux
(OES2/SLES10).
More information and screenshots available here.
everything HelpDesk - The
Novell Integrated HelpDesk Solution - will feature ZENworks 10 integration in the
2nd Quarter of 2009. GroupLink’s priority for integration points
are:
- View the
ZEN asset information from within the help desk ticket
- Launch
a remote session directly within the HelpDesk ticket using ZENworks, and
automatically record that remote session in the ticket history.
- Tie
your ZEN assets to help desk tickets via the everything HelpDesk® to
identify troubled assets and make sure they are fixed before warranty
expiration
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