GroupLink Announces the ZENworks Integrated Service Desk
Sunday, 09 August 2009 01:00
GroupLink® Corporation, the leader in help desk, service desk, incident management and CRM solutions for Novell environments, announces the Novell ZENworks integrated service desk, everything HelpDesk®. The ZENworks 10 integration adds to the current integration points of GroupWise or Exchange, eDirectory, or Active Directory (LDAP) and Linux (OES2/SLES10).
ZENworks® Configuration Management is the solution for advanced configuration management capabilities. However, this solution is missing one critical piece, an integrated help desk. GroupLink's everything HelpDesk has filled that void for nearly two years with the first and only ZENworks 10 integrated help desk solution.
By implementing this fully web-based, ZENworks integrated service desk solution you can lower your yearly IT infrastructure costs.
• Increase efficiency and productivity of your IT staff by automating processes, introducing consistency, reducing errors, and enabling redistribution of resources to deliver increased value.
• Eliminate the costs associated with an additional database as everything HelpDesk integrates with current ZENworks databases (MS SQL Server, Oracle, or Sybase).
• Lower the Total Cost of Ownership (TCO) for the help desk and ZENworks.
• Create an asset audit trail that can be used for future analysis and reports to make better decisions about asset purchases and the man hours needed to maintain them.
• Reduce support time by launching remote control sessions for ZENworks assets from the everything HelpDesk ticket. (A history comment is made on a ticket stating that a remote control session was started, the technicians’s name, and a time stamp.)
• Provide troubled asset reports around faulty hardware and software data.
- React before hardware and software warranties expire.
- Know how frequently assets are having trouble, to give enormous power when negotiating with vendors.
For more information about this powerful integrated service desk visit http://www.grouplink.net/products/ehd/zen10.html
What people are saying about everything HelpDesk:
“everything HelpDesk is the number one help desk solution on planet earth” -Norm O’Neal, Novell User Group of Indiana
"We have had a number of requests from ZENworks Configuration Management (ZCM) prospects about a help desk that integrates with [ZEN] ... the integration between eHD [GroupLink's everything HelpDesk] and ZCM ... would be very useful".
Javier López, Technology Specialist Director, Novell, Inc
“We are a very large school district with 36,000 students, 10,000 employees, 17,000 computers, 5,000 printers and peripheral devices. I highly recommend everything HelpDesk because of the ease of use, not to mention the integration with ZEN is amazing!”
- Shelby Scott, Help Desk Supervisor, Norfolk Public Schools
“eHD has greatly increased communication with our customers and enabled us to better allocate our time. The fact that everything HelpDesk integrates with eDirectory, GroupWise and ZENworks keeps important information accurate while simplifying administration of the database.”
- Cori Chappell, Novell Administrator Texas State Technical College
"The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar is awesome."
Dan Klamert, HelpDesk Manager, Oconomowoc Area School District
